Learning Objectives

The ability to communicate in a healthcare setting is critical for both provider and patient. This workshop focuses on successful strategies for effectively communicating with patients who have a hearing loss. These strategies and accommodations increase the quality of patient care.

The workshop is designed to be completed in 50 minutes. Participants who successfully complete this online in-service will be able to:

  • List five strategies for effectively communicating with patients who have a hearing loss
  • Utilize the process for scheduling interpreters
  • Identify people in need of accommodations for communication access
  • List three reasons why communication access is critical for patient and family centered care
  • Evaluate which strategy or strategies is most appropriate for someone in need of an accommodation.

Learning from Patients

This online in-service is based on the idea that providing patient-centered care can most effectively be accomplished by learning from the experiences of patients. In terms of patients who are Deaf, DeafBlind or Hard of hearing, this means:

  • listening to the stories of how they have encountered frustrations or successes,
  • identifying strategies to overcome communication barriers, and
  • improving our ability to provide communication access.

What communication access boils down to is that the patient knows what is going on while they are receiving care and is able to express her or his wishes and desires. You will have gain a better sense of what that means through the perspectives of five individuals.

Note on Links: As you move through the workshop, you will note that many terms have hyperlinks. If you click on one of these links, it will open a new window that has more information about these terms. This gives you an opportunity to expand your learning based on what you are interested in and feel you need more knowledge about.

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